General

Questions, answers and assistance to General

• I have problems or my antivirus is blocking PaperOffice - what can I do?

• What do I have to consider before installing a new update?

• What to do if you receive the error code "#E6120" - The PaperOffice API access to ports 8890-8892 are blocked by your antivirus or firewall!

• Report a problem, bug, or error to support

• What should I do if the error code "#E911" is displayed

Installation

Questions, answers and assistance to Installation

Microsoft Office

Questions, answers and assistance to Microsoft Office

• When installing the Office Addons, I get the error message "This application has been blocked by the administrator as it potentially ...

• Office documents or Outlook emails are not submitted or the transfer button is missing, what can I do?

• I'm having problems importing my contacts (Outlook or CSV). What can I do?

Error during data import

Questions, answers and assistance to Error during data import

• Trying to import a PaperOffice 2015 database fails

Surface

Questions, answers and assistance to Surface

• Some fields are not displayed correctly or cropped in PaperOffice, buttons are not visible.

• When I try to add a PDF file with more than 200 pages, I get a warning message

• My surface does not start. What can I do?

• PaperOffice starts, but the thumbnails are no longer displayed. What can I do?

• The folder tree is not displayed on the left, what is the problem?

• What can I do when the notification ''PaperOffice performance is currently being severely limited by the mass processing process'' does not go away?

• How is the PaperOffice surface structured?

• PaperOffice interface does not start anymore

Antivirus software

Questions, answers and assistance to Antivirus software

• Once Sophos is installed, PaperOffice will stop working or some functions will not run

• Once 360 Total Security is installed, PaperOffice will stop working or some functions will not run

• Which antivirus are compatible with PaperOffice?

Printer (vPrinter)

Questions, answers and assistance to Printer (vPrinter)

• When I print with "Realify PaperOffice" "Unlicensed printer" appears

• PaperOffice printer is not working, what can I do?

Database

Questions, answers and assistance to Database

• The local database can not be accessed