What does a PaperOffice Service Level Agreement (SLA) include?

Steve Goldman
Steve Goldman

Created: 02.06.2018 12:56 - Updated: 30.09.2018 7:31

USP PLUS must be active in order to use an SLA and you have to use the version PaperOffice Team

Contact our support team if you have questions about the SLA or if you have special requests

An SLA contains different service levels. Accordingly, the costs depend on the scope of the services required. Among others, the following services are offered:

Own PaperOffice contact

  • Your own fixed PaperOffice contact with direct extension and guaranteed reaction times

Support by phone, email, TeamViewer, WhatsApp, Skype

  • Support can be provided on all desired support paths. On-site support and consultation (worldwide)

Support hours 7:00-22:00, also public holidays

  • Support hours 7:00-22:00, also holidays. Multilingual support in German, English, Spanish and Russian

Third-party software training and support

  • Also includes support for third-party software as well as general consulting, remote training, coaching, strategic planning and full DIN ISO / GOBD / DSGVO certification

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