Issue Description

Some users may encounter an issue when creating a new database for PaperOffice on certain Synology NAS devices. The process may get stuck at the final step of creating the PaperOffice master keys, resulting in a blank screen with no further progress.

This is a known issue related to Synology NAS devices.

Solution: Manual DSM Update

One effective solution to this problem is manually updating your Synology NAS to the latest DSM (DiskStation Manager) version. The automatic update feature doesn't always install the most recent version, which can lead to compatibility issues.

Step-by-Step Guide:

1. Download the latest DSM version:

• Visit the Synology Download Center: https://www.synology.com/en-us/support/download
• Locate and download the most recent DSM version compatible with your specific Synology NAS model.

2. Manual Installation:

• Follow the official Synology tutorial for manual DSM updates: https://kb.synology.com/en-us/DSM/tutorial/DSM_update_how_to_manually_update
• This guide provides detailed instructions on how to safely install the DSM update.

3. Reinstall MariaDB and PaperOffice:

• After successfully updating your DSM, proceed to install MariaDB and PaperOffice as you normally would.
• The database creation process should now complete without issues.

Additional Support

If you continue to experience problems after following these steps, please contact Synology support for further assistance.

Disclaimer